Shipping Policy

At Timber N Thyme, we carefully pack each order so your home fragrance pieces arrive safely and ready to enjoy. Below you’ll find how our shipping works.

Processing Times

Orders are typically processed and shipped within 2-3 business days.
During holidays or special promotions, processing times may be slightly longer.

Shipping Methods & Rates

We currently ship within the United States.
Standard shipping rates are calculated at checkout based on your order total, shipping address, and selected method.
Orders over $75 ship free with standard shipping (before tax and after discounts).

Order Tracking

Once your order ships, you’ll receive a confirmation email with tracking details.
Please allow up to 24 hours for tracking updates to appear.

Shipping Address & Delivery Issues

Please double‑check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided at purchase.
If a package is returned to us due to an incorrect or undeliverable address, we can reship it to a corrected address; additional shipping charges may apply.

Lost, Stolen, or Delayed Packages

Once a package is marked “Delivered” by the carrier, any loss, theft, or damage that occurs is generally outside of our control.
If your package appears lost or significantly delayed, please contact the carrier first with your tracking number, then reach out to us so we can help where possible.

Damaged Orders

If your order arrives damaged, please email us within 48 hours of delivery with your order number and clear photos of the packaging and items.
We’ll review your claim and work with you on a replacement or refund, as appropriate.

International Shipping

At this time, we do not offer international shipping outside the United States.

Questions?

If you have any questions about shipping before or after placing an order, please contact us at hello@timbernthyme.com and we’ll be happy to help.